Privacy policy.

Last updated: 7 September 2026.

Copper Lane (“we”, “us”) is a web design and local SEO agency based at 3a St Benedicts Close, Ampleforth, North Yorkshire, YO62 4DS. This page explains what data we collect, why, how long we keep it, and the rights you have under UK GDPR.

What we collect when you contact us

When you submit a form on this site, we collect the information you choose to send, typically your name, contact details, company, budget range, attribution information and a description of the project or question.

Website forms are processed by Agency OS, Copper Lane’s own customer system hosted on Cloudflare. It stores your submission and contact details and sends a notification to Copper Lane so we can respond. Newsletter permission applies to Field Notes by email and does not give permission for phone or SMS marketing. Cloudflare Turnstile helps protect the forms from automated spam. Older enquiry records may remain in our email or previous customer systems unless you ask us to delete them.

Live chat and automated assistance

Our live chat is provided through Copper Lane’s own Agency OS. If you open it, we collect the messages and any name, email address or phone number you choose to provide so we can answer your enquiry and keep the conversation together. A random returning-visitor identifier may be stored on your device for up to 30 days. It is used only to restore your chat and is not an advertising tracker.

Where automated assistance is enabled, OpenAI helps select a reply using a limited part of the conversation and approved information for the business you are contacting. The system removes recognised email addresses and phone numbers before sending the text to OpenAI; please do not include passwords, payment details or other sensitive information in chat. A reply may be sent automatically, or held for a person to review, depending on that business’s settings. You can ask for a person to help. OpenAI processes the information needed to provide this feature.

Chat conversations remain in Agency OS as part of our enquiry and service history unless you ask us to delete them, subject to any legal reason we need to retain a record.

Your client account

This notice also covers the Copper Lane client app, including Agency OS and client portals. We store the information needed to identify your named account, manage its permissions and provide the features enabled for your business. These can include contacts, conversations, enquiries, tasks, opportunities and appointments. Authorised members see the records their account permits; business records are kept separate between client accounts.

When we handle customer records on a client business’s behalf, that business directs their use for its customer service and administration. Copper Lane also handles account access, security, billing and support for its own service. Contact the relevant business about its customer records, or contact Copper Lane for help identifying the correct route.

Optional Google connections

Signing in with Google uses your verified email address and Google account identifier to match an existing authorised Copper Lane account. It does not give us access to your Calendar, Business Profile, Analytics, Gmail or Drive. Supported integrations request their own permissions when an authorised account administrator chooses to connect them.

Google Calendar

We request permission to list your calendars and manage calendar events. This lets you choose a calendar you can edit, check busy times and create, update or cancel Copper Lane appointments in that selected calendar. The permission granted by Google is broader than one calendar; the app uses the calendar selected for your business account.

We store calendar identifiers, names, time zones, access roles and your selection. Calendar refreshes request event identifiers, status, transparency and start and end times. Imported availability records store busy times and event identifiers, not unrelated event titles, descriptions or guest lists. Connected calendar access is processed by our Cloudflare-hosted service, with reusable Google credentials encrypted before storage.

If automatic call booking is enabled for your business, chat uses available times within your configured hours, notice and buffers. It checks Google availability and requires the customer to confirm a proposed booking. Only available times are offered to the visitor; the reasons for a busy period are not disclosed. The booking checks do not send private Google calendar events to OpenAI.

When syncing an appointment to Google, we send its title, notes, location, start and end times, time zone and identifiers that link it to the Copper Lane appointment. Avoid putting unnecessary sensitive information in appointment notes. The integration does not add attendees or send Google attendee invitation emails.

Scheduled busy-time refresh covers the preceding 30 days and following 365 days. A booking availability check reads the relevant requested date range. These are retrieval windows, not automatic deletion periods for business appointments.

Google Analytics and Search Console reporting

Copper Lane administrators can connect Google reporting and map authorised website properties to the appropriate client workspace. We request read-only Analytics and Search Console permissions to discover properties and retrieve traffic, session, key-event, channel, landing-page and search-performance reports. The connected Google account email identifies the reporting connection. Reporting permissions do not let this feature change your Analytics or Search Console configuration.

Saved reports can include property identifiers, dates, page paths, search queries, clicks, impressions and position metrics. These reporting connections are agency-managed and may cover multiple authorised properties; clients see only the reports mapped to their own workspace. This is separate from visitor analytics cookies on our website, described below.

Google Business Profile

Where available, an authorised business administrator can connect Google Business Profile, select a business location and manage its reviews. We store location details, review identifiers, reviewer display names, star ratings, comments, dates and existing replies. Posting replies requires the appropriate account settings and provider access. If a business separately approves a review for a website widget, the reviewer name, rating and comment can be displayed publicly on its approved website.

How Google information may be used

Copper Lane’s use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Google information is used for the connected features described here. It is not sold, used for targeted advertising or used to train general-purpose AI models.

Google information is available through the relevant authorised workspace. Human access by Copper Lane is limited to support or service work you have agreed to, necessary security investigations, legal requirements, or other access permitted by those Google policies. Google handles authorisation and API requests; Cloudflare provides the infrastructure for the Copper Lane application. Separate consent is needed for a use outside the connected features described here.

Disconnecting Google and removing saved information

You can disconnect Calendar in Settings → Integrations → Google Calendar. This stops use of the connection, clears the local reusable credentials, calendar list and imported busy times, and asks Google to revoke access. If Google does not confirm revocation, the app tells you. Existing business appointments, linked-event records and events already created in Google remain.

Disconnecting Business Profile clears the local connection credentials and discovered locations, but saved reviews, drafts and approved website review displays remain until removed separately. For agency-managed reporting, ask Copper Lane to remove your property mapping and saved reports. Disconnecting the shared reporting account instead stops updates for all its mapped properties and retains cached reports. These Business Profile and reporting disconnections do not automatically revoke Google’s account permission.

You can also remove permission in your Google Account connections. Removing access stops future authorised API use; it does not itself delete records already saved by Copper Lane or events in Google.

To request removal of saved Google information, email hello@copperlane.co.uk and identify the business and connection. We verify the authority and scope of the request. Records are retained while needed for the connected service and legitimate business or legal purposes, then reviewed for removal. There is no single automatic expiry period covering appointments, reports, reviews and backups. Disconnecting a service or deleting one person’s login does not automatically delete a business workspace, shared customer history or protected backups.

Cookies and analytics

This site uses Google Analytics 4 to measure how visitors find and use the site. GA4 sets the following cookies on your device when you visit:

• _ga, used to identify a returning visitor. Expires after 2 years.
• _ga_<measurement-id>, used to maintain session state. Expires after 2 years.

Analytics measurement is enabled by default when a page loads. We request IP anonymisation and keep Google advertising storage, user-data and personalisation signals switched off. You can turn analytics off at any time using the Privacy choices control at the bottom of the site. That preference is stored on your device and used on later visits.

Meta Pixel (Facebook and Instagram)

We use the Meta Pixel to measure the performance of advertising on Facebook and Instagram, and to show relevant follow-up ads. The pixel does not load unless you choose Allow all in Privacy choices. If allowed, it may set the following cookies on your device:

• _fbp, a first-party browser ID used to attribute ad activity. Expires after 3 months.
• _fbc, set only if you arrived from a Meta ad click. Expires after 3 months.

When allowed, the pixel sends a PageView event to Meta when a page loads and may send a Lead event after a successful form submission.

You can withdraw that choice at any time using the persistent Privacy choices control. The site then revokes Meta consent and removes the first-party Meta cookies it can access. You can also control ad personalisation in your Facebook account settings.

What we don’t do

• We don’t sell, rent, or share any personal data with third parties for marketing.
• We don’t run advertising on the site itself.
• We don’t add visitors to any mailing list without explicit opt-in.

Your rights under UK GDPR

You have the right to ask us what data we hold about you, to correct it, to ask us to delete it, and to complain to the Information Commissioner’s Office if you think we’ve handled your data unfairly. To exercise any of these rights, email hello@copperlane.co.uk and we will respond within one calendar month.

Legal basis

We process enquiry data because you asked us to respond and because we have a legitimate interest in handling potential-client enquiries. Where a form separately offers updates, that use relies on your consent. We use analytics to understand and improve the site, with a persistent means to object. Meta advertising measurement relies on your explicit consent and stays off unless you allow it.

Data controller

The data controller is Copper Lane, a trading name of Sean Inglis, 3a St Benedicts Close, Ampleforth, North Yorkshire, YO62 4DS. The ICO registration number will be added here once registration completes.

Contact

For any privacy question, email hello@copperlane.co.uk.