The way
we work.

For a five-page website, project software is more work to maintain than the project itself. The brief lives in a Google Doc. The progress lives in your inbox, short Friday updates each week, with a link to whatever's been built. The whole thing fits in 10-15 emails total across the project. That's deliberate, not a corner cut.

Yes, but we charge for it and call it what it is. If your project genuinely needs three weeks of audience research, brand workshops, and stakeholder interviews, that is a separate piece of work, quoted clearly upfront before it starts, and the deliverable is a written strategy document. Most small business projects do not need it; the standard brief covers the ground in a single conversation.

Two rounds of focused revisions are included in a typical small-business build, but this is a soft framing because the real answer is "enough that we land in a place you are happy with." Almost no project actually exhausts the named revision count. The point of the limit is to stop the rare case where someone wants 11 rounds of homepage colour changes after sign-off.

We tell you upfront what we need and when. If you miss a deadline, the project pauses until we have what we need. We do not charge for the pause, but we will give you the next available slot, which might be 2 to 4 weeks later. The studio runs one project at a time at full attention; we do not try to keep five plates spinning.

Easy enough, we write down what you want to add or change, quote it, and decide together whether it gets added to the current project or held until after launch. Most scope changes are small enough to absorb (£50 to £150) and we tell you the cost before doing the work.

Yes. A simple one-page agreement covers the scope, price, timeline, and IP ownership (the answer is "you own everything, including the code and content"). Plain English, no clauses about us retaining "moral rights" or restricting how you use your own site.

Two sign-off points. The first is at the end of the brief, you sign that you agree to the scope and price before any design work happens. The second is at launch, you sign that the site is ready to go live. After launch, the 14-day snagging window covers any small issues. After that, changes are billed (or covered in the Care plan if you are on one).

There is no build deposit and no setup fee on the public plans. Your website is designed, built and included in a simple monthly plan: Essentials at £29/month or Local SEO at £49/month, both on a 12-month term. Invoiced from Copper Lane; payable by bank transfer, card, or direct debit.

Where it makes sense, yes, we are based in Ampleforth and happy to meet anywhere across North Yorkshire that's a reasonable drive. For most projects, a single in-person brief at the start is enough, and the rest happens by email and the occasional call. Meeting in person is offered, never required.

Fine. The studio focus is local but we work remotely with clients anywhere in the UK and have done for twelve years. The local Yorkshire angle on the site reflects where the studio is and where most of our clients are, not a hard restriction on who we work with.